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When you need us...

No matter how great your purchase experience is, what really matters is what happens if your packaging equipment fails to perform as expected. To effectively support you wherever you are located, many of our field-service technicians and field-service engineers live in and around most major US metropolitan areas. In addition, Pearson factory technicians and engineers regularly travel to customer sites for installation, commissioning, servicing and troubleshooting.

Only happy customers are repeat customers, which is why we are committed to timely solutions and great customer experiences. If a performance problem cannot be resolved in the first service visit, expect us to return with engineering support to collaboratively identify the root cause and develop a suitable fix without unnecessary delays.