Inside Sales Representative – Aftermarket Parts

Location: Ashland, VA


We are looking for a motivated and organized individual to join the Aftermarket Sales team as an Inside Sales Representative. This individual will be responsible for processing parts quotes and orders, responding to order status requests, and following up on unprocessed orders as need with customers to ensure complete customer satisfaction. This position works collaboratively with team members on incoming requests coming from a multitude of channels, and will require a reliance on experience and sound judgement to plan and accomplish goals.


  • Assisting customers by providing requested parts quotes and processing parts orders by priority to effectively serve our customers
  • Providing timely order and shipment information to customers by working with the Inventory/Shipping department
  • Processing returned parts, credit memos, and helping resolve any shipping/order issues that may arise
  • Helping to prepare and process Recommended Spare Part (RSP) lists for new machinery
  • Working closely with the Accounting department to provide customer contact information and contacting delinquent account holders, as needed
  • Following up on unprocessed orders and open quotes as time permits


  • Associate’s degree or equivalent
  • 5 years of experience in Customer Service, call center, or a related area of work
  • Strong computer skills and proficiency using the Microsoft Office Suite
  • Exceptional attention to detail and accuracy
  • Experience with CRM and ERP systems (Epicor preferred)
  • Ability to effectively communicate in written and verbal form with customers, and across all levels of the company and with a tactful,
    professional, energetic, and positive approach
  • Ability to adapt and effectively prioritize work in a fast-paced environment


  • Compensation DOE
  • Top-tier benefit plan including Medical, Dental, Vision, Lift, Short and Long-Term disability, paid Parental Leave, and EAP
  • 401K with matching contributions
Pearson Packaging Systems is an Equal Opportunity Employer.