Service Controls Automation Technician

Location: US General


Pearson is looking for a Service Controls Automation Technician to join our Service team. This position will be responsible for the electrical and controls troubleshooting and editing of servo and PLC software in the field. This also involves providing customer training to operators and maintenance personnel in the field on Pearson equipment, completing onsite system evaluations to identify system issues, and assisting as need on in-house projects in our Ashland and Spokane facilities.


  • Perform field electrical and controls setup on new equipment (core and robotics systems), aftermarket, and reactive/trouble shooting of Pearson equipment to meet customer acceptance operational criteria
  • Provide operator/maintenance training as well as formal machine training to all our customers as required
  • Complete on-site system audits/evaluations for the purpose of identifying root cause of issues preventing systems from meeting customer expectations
  • Proactively review other on-site equipment and offering of services and/or report back to the Pearson Service Support Team with potential customer opportunities
  • Document all on-site activities, finding and recommendations for customer review and approval prior to leaving the customer’s facility. This will include capturing any follow-up actions and helping to coordinate and close out calls with the customer, Project Manager, or Service Support Team
  • Complete and turn in trip reports that capture all time and scope of work completed on site, all findings or quality issues that need to be reviewed internally by Engineering and Assembly, and all follow-up actions the Customer Service Representative will need to take action on
  • Submit all expenses per job in a timely fashion


  • Technical school graduate with a minimum of 5 years experience in Controls and Electrical, with strong training capabilities; mechanical industrial machines and robotic systems experience preferred
  • 5 years minimum experience reading and editing PLC logic as it pertains to the system functionality
  • 5 years minimum experience editing, programming and teaching points on robotic systems, preferably FANUC
  • Strong problem solving and independent decision making abilities
  • Solid computer skills, including experience with Microsoft applications, email and CRMs
  • Strong controls and electrical experience with some fabrication/mechanical/assembly experience
  • Strong customer interaction experience
  • Operator and maintenance machine training capabilities
  • Capable of making service trips to a minimum of 90% of Pearson’s install base


  • Competitive pay DOE
  • Top-tier benefit plan including Medical, Dental, Vision, Lift, Short and Long-Term disability, and EAP
  • 401K with matching contributions
Pearson Packaging Systems is an Equal Opportunity Employer.