Parts Sales Representative

Location: Spokane, WA

Description

As a Parts Sales Representative for Pearson Packaging Systems, you will be responsible for processing parts quotes and orders, responding to order status requests, and following up on unprocessed orders as needed with customers to ensure complete customer satisfaction. You will work collaboratively with team members on incoming requests coming from a multitude of channels such as working with the Shipping and Inventory department to provide timely order and shipment information, assisting our Accounting department with customer accounts by providing customer contact information and contacting customers on delinquent accounts, and helping to prepare and process recommended (RSP) lists for new machinery. This role will require a reliance on experience and sound judgement to plan and accomplish goals.

Does this sound like you?

You are a strong communicator.  You can clearly and concisely communicate with internal and external customers, both verbally and in writing. You have dynamic phone etiquette, superior customer service skills, and have a tactful, professional, and positive approach.

You are organized and detail oriented.  You are the most organized person you know, and consistently deliver accurate work.

You can navigate through change.  You see change as an opportunity to improve rather than an obstacle to overcome. You can quickly adapt to customer and internal requests, and prioritize tasks as needed and thrive in a fast-paced environment.

 

Responsibilities

How you will contribute to our growth:

  • By working closely with our customers and fellow team members to provide top-notch customer service.
  • By processing parts quotes and orders with a high degree of accuracy to ensure customer satisfaction.

Qualifications

What you will need to succeed:

  • Associates degree or equivalent
  • 5+ years of experience in Customer Service, call center, or a related field of work
  • Proficiency in the Microsoft Office suite and strong computer skills
  • Experience with ERP and CRM systems, Epicor preferred

Benefits

What we will offer you:

  •  Competitive industry compensation
  • Our top-tier Health and Wellness Plan offers ease of mind and ensures that you and your family are well taken care of.
  • Time and time again, we have been recognized amongst the most progressive workplaces in our industry.
Pearson Packaging Systems is an Equal Opportunity Employer.