Bilingual Customer Service Representative (Spanish) - Ashland, VA

Description

Flexicell, a Pearson Packaging Systems Company, helps high volume manufacturers and distributors primarily in the food and beverage industry to automate their secondary packaging processes. As a pioneer in its field, Flexicell has extensive expertise in the design, manufacture and integration of robotic solutions for picking, packing and palletizing applications. As part of Pearson Packaging Systems, Flexicell supports the entire end-of-line process, including erecting, packing, sealing, palletizing and integration.

The Customer Service Representative (CSR) is responsible for planning and coordinating all commissioning and field service projects. You will provide proactive and reactive leadership of field service projects from customer contact and/or receipt of PO through field startup. You will ensure that goals and objectives of the field installations are accomplished within the prescribed time frame and budget parameters by performing the following duties:

  • Answer inbound customer service calls, respond to customer requests, and mediate and resolve customer concerns
  • Process orders for New Machine installations and Aftermarket machine upgrades, refurbishments, and reactive machine service requests
  • Coordinate with internal and external customers regarding the scheduling, scope, documentation and contractual requirements of service orders to ensure clear definition for a successful customer experience
  • Perform all customer service clerical duties including quotations, order entry, review and authorize trip reports, review parts requests, and follow up with service technicians to ensure service reports are documented and submitted in a timely manner
  • Review all customer surveys, perform outbound calls to follow up on services recently delivered, and regularly contact key account representatives to promote customer satisfaction and retention

Qualifications

  • Bilingual in Spanish
  • Bachelor’s Degree in Business or a related field from an accredited university
  • Minimum of 3 years formal Customer Service experience with demonstrated ability to solve problems, work independently in a fast-paced environment, improve the customer experience, and manage customer relationships
  • Demonstrated ability to provide sound judgment, and lead and organize cross-functional meetings and people in a professional manner
  • Excellent and effective verbal and written communication skills, dynamic telephone etiquette, and super customer retention skills
  • Demonstrated ability to show empathy and listen to customer feedback in order to improve overall customer experience

Benefits

  • Base salary + performance-based incentives
  • Earning potential DOE
  • Top-tier benefit plan including Health, Dental, Vision, Life, Disability, EAP
  • 401K with matching contributions

Pearson Packaging Systems is an Equal Opportunity Employer

To Apply - Please send resume to HR@pearsonpkg.com